Terms of Use

Acceptance of Terms

By accessing and using the illaipinsa website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Description of Services

illaipinsa provides pet care services including but not limited to dog grooming, dog walking, cat sitting, overnight pet stays, basic training, and pet wellness checks. Service availability may vary by location.

User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about yourself and your pets
• Disclose any health conditions, behavioural issues, or special needs your pet may have
• Ensure your pet's vaccinations are current and provide documentation upon request
• Provide emergency contact information and veterinary details
• Inform us of any changes to your pet's health or behaviour

Booking and Cancellation

Service bookings are subject to availability. Cancellations made with less than 24 hours notice may be subject to a cancellation fee. Repeated no-shows may result in service restrictions.

Payment Terms

Payment is due at the time of service unless otherwise agreed. Prices are listed in Australian Dollars (AUD) and are subject to change. Current pricing is available on our services page.

Liability Limitations

While we take every precaution to ensure your pet's safety and wellbeing, we cannot be held liable for:

• Pre-existing health conditions or injuries
• Adverse reactions to grooming products when no allergies were disclosed
• Behavioural incidents when behaviour history was not provided
• Circumstances beyond our reasonable control

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of illaipinsa and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Website Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Transmit malicious code or interfere with website functionality
• Collect information about other users without consent

Disclaimer

The information provided on this website is for general informational purposes only. We make no representations or warranties about the accuracy or completeness of the information. Our services are not a substitute for professional veterinary care.

Indemnification

You agree to indemnify and hold harmless illaipinsa and its employees from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the website following changes constitutes acceptance of the modified terms.

Contact

For questions about these Terms of Use, please contact us at:

Email: [email protected]
Address: Level 12, 485 Bourke Street, Melbourne VIC 3000, Australia