Privacy Policy

Introduction

At illaipinsa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways, including:

• Personal identification information (name, email address, postal address)
• Information about your pets (name, breed, age, health conditions)
• Service preferences and booking history
• Communications with our team
• Technical data (IP address, browser type, device information)

How We Use Your Information

We use the information we collect to:

• Provide and manage our pet care services
• Process your service requests and bookings
• Communicate with you about your pet's care
• Send updates and service-related notifications
• Improve our website and services
• Respond to enquiries and provide customer support

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations
• Pet carers assigned to your service
• Legal authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically retained for seven years following your last interaction with us.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: Level 12, 485 Bourke Street, Melbourne VIC 3000, Australia